Last updated on 31 January 2020.
The Heritage Inn (hereafter referred to as: “we" or "our”) respects the privacy of visitors landing on its website. We make sure the information that you provide to us is treated as confidential.
Our guests/visitors' personal information that we may collect generally falls into the following categories:
Information that you provide voluntarily
Some sections of our Services may ask you to provide personal information voluntarily: for example, we may ask for your contact details, such as full name, contact number, email address and date of birth, if appropriate, to communicate with you or to process and ensure your reservation, to register with us, to provide the services and information you request, for example, your reservation information, if appropriate, have an emergency contact number for you, subscribe to marketing communications from us and/or send inquiries. To make a payment, you might also need to include your billing information (such as credit card number, cardholder name, and expiry date).
Special Categories of Personal Information
We may also request you, in some cases, to send us sensitive personal data. Confidential personal data is a type of personal information, such as your religion or health information. These kinds of information are deemed confidential and require additional protection under applicable legislation. We restrict the circumstances under which we can collect confidential personal information. We need to process sensitive personal data in certain situations, including:
– Health-related details may be required to provide suitable travel accommodation and criteria for accessibility or services.
– Government-issued identification numbers such as passport or driver’s license number may be needed when renting a vehicle or other travel booking.
– The additional information you can specify at your option, including information such as religion, health, or additional information such as dietary needs, may imply or suggest.
The reasons why we asked you to provide personal information and why you are being asked to ensure it will be stated and made clear to you at the point we ask you to submit your personal information. We will keep you aware of our new and most enticing deals via our email service if requested.
Information that we collect automatically
We may automatically collect certain information when you visit our website. Specifically, the details we automatically capture may include information such as your IP address, computer model, unique device identification numbers, user type, specific geographic location (e.g., location at country or city-level), and other technical data. We may also collect data about how your device conversed with our website, along with the pages accessed and links clicked. Collecting this detail allows us to better understand the people who come to our website, where they come from, and what material is of interest to them on our website. For our internal analytics purposes, we use this information to improve the quality and relevance of our website to our visitors. Some of this information can be obtained using cookies and similar tracking technology, as explained in the “Cookies and similar tracking technology” heading mentioned below.
Information we acquire from third party sources
We may obtain personal information about you from third party sources from time to time, but only if we have confirmed that these third parties either have your consent or are otherwise legally authorized or required to disclose your personal information to us.
Generally speaking, we will only use the personal information we obtain from you for the purposes mentioned in this Privacy Notice or for the reasons we clarify to you when processing your personal information. However, we may also use your personal information for other purposes not inconsistent with the reasons we have disclosed to you (such as public interest archiving purposes, scientific or historical research purposes, or statistical purposes) where and where allowed by applicable data protection legislation.
However, we will only collect personal information from you if we have your consent to do so, if we need personal information to conclude a contract with you, or if the processing is in our legitimate interests and is not overridden by your data protection interests or fundamental rights and freedoms. In some circumstances, we may also have a legal obligation to obtain personal information from you, or else we may need personal information to protect your or other person’s vital interests. When we ask you to provide personal information in order to satisfy a legal requirement or to conclude a contract with you, we will make this clear at the appropriate time and notify you whether or not the supply of your personal information is necessary (as well as the possible consequences if you do not provide your personal information).
Likewise, if we obtain and use your personal information in compliance with our legitimate interests (or those of any third party), at the appropriate time, we will make it clear to you what those legitimate interests are.
If you have any concerns or need additional information about the legal basis on which we obtain and use your personal information, please contact us using the contact details given under the heading “Concerns and Feedback” below.
Where and how is your personal information used?
You will always be informed on why we need your personal information and how we are going to use it. Under no circumstances can Heritage Inn make this information available to third parties without your explicit consent, except for:
– To any competent law enforcement body, regulatory authority, government agency, court or other third party where we believe disclosure is required as a matter of applicable law or regulation; (ii) to practice, create or defend our legal rights; or (iii) to protect your vital interests or those of any other person;
How does The Heritage Inn deal with data in the event of competitions or promotions?
When you answer a contest or promotion, we’ll ask for your name, address, and email. Such data are used in relation to the promotion, to notify winners of the competition, their reward, and to evaluate the response to the promotion.
How does The Heritage Inn deal with safety and quality?
To ensure the accuracy and privacy of the personal information we gather and process about you, we use effective technological and organizational steps. The controls that we use are designed to provide a level of security adequate to the risk of your personal information being handled.
We will take great care of the information that we receive from you. The details you provide when you book a trip, or when you subscribe to the newsletter, is stored securely in our database.
We maintain personal information that we receive from you where we have an actual legitimate business need to do so (for instance, to provide you with a service you have requested or to satisfy relevant legal, tax, or accounting requirements).
If we have no current legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not feasible (such as your personal information has been stored in backup archives), we will store your personal information safely and remove it from any further processing before deletion is practicable.
We collect research information to get a better understanding of our clients, helping us to tailor our services accordingly.
Alterations or unsubscription from the newsletter service
You will find an option to unsubscribe at the top of every email.
Your right to data protection
To change your information or remove them from our files, you can contact us whenever you wish.
Where and how is your personal information used?
You have the following data protection rights:
– If you want to access, correct, update or request that your personal information be removed, you can do so at any time by contacting us using the contact details provided under the heading “How to contact us” below.
– You have the option, at any point, to opt-out of marketing communications that we send to you. You can exercise that right by clicking on the “unsubscribe” or “opt-out” button in the newsletters we send you to market.
– Likewise, if, with your consent, we have collected and processed your personal information, you can withdraw your consent at any time. Withdrawal of your consent will not impact the validity of any processing we have done before your removal, nor will it affect the processing of your personal information based on other than consent on valid processing grounds.
– You have the right to complain about our collection and use of your personal information at a data protection authority. Please contact your local data protection agency for more information.
We address all requests that we receive from individuals who wish to exercise their data protection rights in compliance with relevant data protection laws.
Updates to this Privacy Notice
Concerns and feedback
The Heritage Inn
34521 Postal Ln,
Lewes, DE 19958,
Email - firstname.lastname@example.org
Telephone - 302-644-0600 / 302-500-2014