Cancellation Policy & Booking Flexibly
The health, welfare and safety of our guests, employees is paramount at
Heritage Inn & Suites. The COVID-19 health crisis has had a tremendous impact on families, communities and businesses around the world. We understand that your travel plans may have been affected by the rapidly changing information on travel restrictions and event cancellations. For your safety and satisfaction, we are working diligently to support you during this challenging time. We are listening to our guests & have extended our cancellation policy to provide further flexibility to help you make travel decisions again.
FOR BOOKINGS MADE UP TILL DECEMBER 31, 2020:
All the pre-paid bookings until December 31, 2020 can be cancelled without penalty (up to 24 hours before arrival). After December 31, 2020, all pre-paid bookings will be subject to the terms and conditions of the rate booked.
Bookings via a third-party: ALL on-line bookings through a third party source, including bookings.com & expedia.com. Please refer to the cancellation policy listed with the third party site, or on-line travel site. No exceptions will be made to this policy.
Group Bookings: We will work with customers to manage any changes needed to Group bookings on a case by case basis. Please contact the hotel directly, to discuss further at +1-302-644-0600, +1-800-669-9399, or send an email to: firstname.lastname@example.org.
Refunds: If you cancel a rate which requires a deposit or payment in advance, we will do everything we can to process your refund as quickly as possible. Refunds may take up to 90 days for hotels to process from the date of cancellation. Reservations may be changed without penalty until December 31, 2020.
FOR BOOKINGS MADE FROM JANUARY 1, 2021 ONWARDS:
All reservations made from January 1, 2021 will be subject to the terms and conditions of the rate booked. Please carefully check the terms and conditions when you make a booking as they may include non-refundable pre-payment or other restrictions.