We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments.
The wellbeing of our guests and associates is of paramount importance.
New / Existing Transient Reservations
All reservations - even those described as non-cancellable ("Advanced Purchase") - scheduled to arrive before June 30th, 2020 can be changed or cancelled at no charge up to 48 hours before your scheduled arrival.
All group reservations scheduled to arrive before May 31st, 2020 can be changed or canceled at no charge up to 24 hours before your scheduled arrival.
We will continue to waive change fees or offer full refunds for all reservations through July 31st, 2020 can be changed or cancel any new, individual reservation made, free of charge, up to 24 hours before your scheduled arrival day.
Bookings via a third-party
For bookings made through an online booking platform (e.g. Booking.com, Expedia) or third-party travel professionals, please contact them directly – we have advised these companies of our cancellation policy and you should refer to their terms and conditions.
We want all of our guests to feel safe, comfortable, and confident during their upcoming stay. We are taking precautions and preventive measures in line with World Health Organization (WHO), Centers for Disease Control (CDC) and Health and Safety Executive (HSE) recommendations along with State, Federal, and local guidelines to ensure that a clean, safe, and healthy environment is provided for our guests and staff.
Whenever you arrive for your next stay with us, we are waiting to welcome you. Please contact us at +1-302-644-0600 or +1-800-669-9399 or by email at firstname.lastname@example.org if there's anything we can do to assist you. Please note we are currently experiencing a high volume of calls and emails. Thank you for your understanding and patience.